Chuloh legal
Terms of Service
Effective date: October 2, 2026 · Last updated: October 2, 2026
Effective date: October 2, 2026 Last updated: October 2, 2026
These Terms of Service ("Terms") are a contract between you and Codexgig Web Services LLC, a [state] limited liability company with its mailing address at Codexgig Web Services LLC, c/o Northwest Registered Agent LLC, 700 Narragansett Park Dr, Ste 100, Pawtucket, RI 02861 ("Codexgig," "we," "us," or "our"). They govern your use of Chuloh, our shared baby-tracking web app and any related websites, progressive web app, mobile apps, and services (together, the "Service").
By creating an account, accepting an invitation, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use Chuloh.
Please read these sections carefully: Section 3 (Chuloh is not medical advice), Section 6 (Subscriptions and automatic renewal), Section 7 (Cancellation and refunds), Section 15 (Limitation of liability), and Section 17 (Dispute resolution, including binding individual arbitration and a class-action waiver, with a right to opt out).
1. Eligibility and accounts
1.1 Age. You must be at least 18 years old (or the age of majority where you live, if higher) to create an account or use the Service. Chuloh is for parents, legal guardians, and the adult caregivers they authorize. It is not directed to children, and children may not create accounts or use the Service.
1.2 Your account. You must give accurate information and keep it current. You are responsible for keeping your password and sign-in methods (including your Google account) secure and for activity under your account. Tell us promptly at info@cgw.services if you suspect unauthorized use. One person per account; do not share your login.
1.3 Authority over a baby's information. You may add a baby's information only if you are that baby's parent or legal guardian, or you have the permission of the parent or legal guardian to do so. You are responsible for having that authority.
1.4 Electronic communications. You agree that we may send you notices about the Service (including billing, renewal, security, and legal notices) electronically, by email to the address on your account or by posting in the Service.
1.5 Availability. Chuloh is currently offered only to people located in the United States. Do not create an account if you are located elsewhere.
2. The Service
Chuloh lets you record and view information about a baby's feeds, diapers, sleep, pumping, growth, medicine, health notes, mood, milestones, appointments, supplies and shopping lists, reminders, and a photo scrapbook, and share that information with caregivers you invite. We may add, change, or remove features. Some features (for example reminders and timers) depend on your device, browser, connection, and settings and may be delayed or fail to appear.
3. Chuloh is not medical advice
Chuloh is a tracking and organizing tool. It is not a medical device, a baby monitor, or a substitute for a pediatrician, other qualified health professional, or emergency services. Information in Chuloh, including charts, insights, averages, reminders, growth data, "fun facts," and weekly activity suggestions, is for general information only. Do not rely on Chuloh to make, delay, or skip decisions about a baby's feeding, sleep, medication, symptoms, or care. If you think a baby may have a medical emergency, call 911 (or your local emergency number) immediately. For poisoning, call Poison Help at 1-800-222-1222 (U.S.).
Our full Health Disclaimer is part of these Terms.
4. Families, caregivers, and sharing
4.1 Family owners. The person who creates a baby profile is its "Owner." An Owner can invite other adults ("Caregivers") to see and add to that baby's information, can make another Caregiver an Owner, can remove any Caregiver, and can delete the baby profile.
4.2 What Caregivers can do. Every Caregiver you invite can see all information and photos for that baby and can add, edit, and delete entries and photos for that baby. Only Owners can create invitation codes, and Owners can remove any Caregiver. Choose Caregivers carefully.
4.3 Your responsibilities as an Owner or inviter. You are responsible for deciding whom to invite; confirming that each invitee is someone you and the baby's parents or guardians authorize; keeping invitation links and codes private (anyone who has a valid code can join before it expires or is used); and ending access when it is no longer appropriate.
4.4 Seats. Each family subscription includes up to five people. A "person" is each account (including yours) with access to any baby profile you own. Additional people cost extra (see Section 6).
4.5 Leaving. A Caregiver can leave a baby profile at any time. Entries a Caregiver created generally stay in the baby's shared record after they leave, unless the Owner deletes them or the baby profile.
4.6 Disagreements. We do not verify who is a baby's parent or guardian, and we do not decide disputes between parents, guardians, or Caregivers (including custody or access disputes). Resolve those with each other or through the appropriate court. We may, but are not required to, restrict access if we receive a valid court order or a credible safety report.
5. Free trial
5.1 New accounts get a 14-day free trial. No payment card is required to start. The trial starts when you create your account. Caregivers you invite use the Owner's trial or subscription.
5.2 No automatic charge unless you subscribe. No card is needed to start your trial and we will not charge you unless you subscribe. If the Owner subscribes during the trial, your first charge happens on the date shown before you pay (normally the day your trial ends; payment-processor rules can move it up to about 2 days later). If nobody subscribes, you are not charged; after the trial ends, access to logging and viewing may be paused until the Owner subscribes, but you can always export or delete your data. We keep your data for at least 12 months after your trial or subscription ends and will notify you at least 30 days before deleting it.
5.3 One free trial per person or household. We may refuse a trial that appears to be an abuse of this limit.
6. Subscriptions, pricing, and automatic renewal
6.1 Plans and prices (U.S. dollars, plus applicable taxes):
| Plan | Price | Includes |
|---|---|---|
| Family Monthly | $4.99 per month | Up to 5 people |
| Family Yearly | $39.99 per year | Up to 5 people |
| Additional person | $1.00 per month per person beyond 5 on the Monthly plan, or $12.00 per year per person on the Yearly plan |
6.2 Automatic renewal. When you subscribe, your subscription renews automatically at the end of each billing period (monthly or yearly, depending on the plan you choose) and we will charge your payment method the then-current price, plus any extra-person charges and taxes, until you cancel. You authorize us (and our payment processor) to make those recurring charges. You will see these terms, the price, the renewal frequency, and how to cancel before you subscribe, and we will ask you to confirm them. We will show you a confirmation of these terms and how to cancel in the app when you subscribe, and we keep a record of your consent.
6.3 Extra people. If a sixth or later person gains access to your babies, the extra-person charge applies from the date they join [CONFIRM: and we will tell you before the charge starts]. Charges for added people may be [prorated] for the current period.
6.4 Renewal reminders. For annual plans we email you between 30 and 3 days before renewal with the price, renewal date and how to cancel. These reminders are sent by Stripe, our payment processor, to the email on your account, and Stripe also sends the trial-ending reminder where the law requires one. Chuloh itself does not send emails.
6.5 Price changes. We may change prices. We will tell you at least 30 days before a price increase takes effect for your subscription, and explain how to cancel. If you do not cancel, the new price applies at your next renewal.
6.6 Billing and taxes. Payments are processed by Stripe. You agree to provide current, complete payment information. Prices exclude taxes, which we will add where required. If a payment fails, we may retry it and may suspend access until it is resolved; you keep access through the end of any period you have already paid for.
6.7 Cancel anytime. You can cancel anytime in Settings > Manage subscription. Cancellation takes effect at the end of your current paid period. We don't give prorated refunds for unused time, except within the 14-day refund window in Section 7.3 or where law requires.
6.8 One-time trial offer. If you are an Owner on the free trial, between day 7 and day 14 of your trial we may offer you $5 off the first year of the Yearly plan (US$34.99 instead of US$39.99 for the first yearly payment, before taxes and any extra-person charges). The offer applies once per account, only if you choose the Yearly plan and subscribe during that window, and cannot be combined with other offers. After the first year the plan renews at the then-current price (currently US$39.99 per year) until you cancel. We may change or end this offer for future subscribers at any time.
7. Cancellation and refunds
7.1 You can cancel at any time, online, the same way you signed up: sign in, go to More > Subscription > Manage subscription. You do not have to call or email, and we will not require you to go through a "retention" call or chat to cancel. If you cannot cancel online, email info@cgw.services and we will cancel for you within one business day.
7.2 What happens when you cancel. Cancellation stops future renewal charges. You keep access through the end of the period you have already paid for. Then your account moves to the "ended" state described in Section 5.2.
7.3 Refunds. If you contact us within 14 days after your first paid charge (monthly or annual plan), we will refund that charge in full. If you used the one-time trial offer, a refund under this section is of the amount you actually paid. Otherwise payments are non-refundable and we do not give partial-period refunds for unused time, except where the law requires. Nothing in these Terms limits any refund or cancellation right you have under the law of the place where you live (including California's Automatic Renewal Law and the cancellation rights of other states). Chuloh is currently offered only in the United States.
7.4 Account deletion and subscriptions. Deleting your account ends your access.
8. Your content
8.1 Ownership. You keep all rights to the information and content you add ("Your Content"), including baby profiles, logs, notes, measurements, appointments, captions, and photos.
8.2 License to us. You give Codexgig a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, back up, and display Your Content only as needed to provide, secure, maintain, and support the Service for you and the Caregivers you invite, and to comply with law. We do not publish Your Content, use it in advertising, or sell it. This license lasts as long as Your Content is in the Service and ends when it is deleted, subject to backup deletion (see the Privacy Policy).
8.3 Your promises. You promise that you have the right to upload and share Your Content; that it does not violate anyone's rights or any law; and that you have permission from any parent or guardian whose child appears in a photo or entry.
8.4 Photos. Photos are stored in private storage visible only to Caregivers of that baby profile. Location and camera metadata (EXIF) is removed from photos when they are uploaded; photos uploaded before October 2, 2026 were cleaned on October 2, 2026.
8.5 Feedback. If you send us ideas or feedback, we may use them without obligation to you.
9. Acceptable use
You agree not to:
- use Chuloh unlawfully, fraudulently, or to harm, harass, threaten, stalk, or exploit any person;
- access, search for, or try to join any family, baby profile, account, or content without permission, including guessing, harvesting, or sharing invitation codes;
- upload content that is unlawful, that exploits or sexualizes a child, that infringes someone's rights, or that contains malware;
- use someone else's child's information or photos without authority;
- interfere with or probe the security or operation of the Service, or bypass access limits (including trial, seat, or subscription limits);
- scrape, crawl, resell, sublicense, reverse engineer, or use the Service or its content to build a competing product or to train machine-learning models, except as the law allows;
- use the Service to provide medical care, diagnosis, or emergency monitoring.
We may remove content and suspend or end accounts that violate this section. We may report unlawful content, including suspected child sexual abuse material, to the appropriate authorities as the law requires.
10. Our property
The Service, including its software, design, text, "fun facts," weekly activity content, graphics, and the Chuloh name and logo, is owned by Codexgig or its licensors and is protected by law. We give you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service for your own family's non-commercial use under these Terms. No other rights are granted.
11. Privacy
Our Privacy Policy explains how we collect, use, share, and protect information, including information about babies. By using the Service you acknowledge it. Where the law requires your consent for particular processing (for example, health-related information about a baby), we will ask for it separately.
12. Third-party services
The Service works with third-party services (for example Google sign-in, Stripe payments, and our hosting and database providers). Their terms and privacy practices apply to their services. We are not responsible for third-party services.
13. Suspension and termination
13.1 By you. You may stop using Chuloh and delete your account at any time in More > Your data > Delete my account. An Owner may delete a baby profile (which deletes its data for all Caregivers).
13.2 By us. We may suspend or terminate your access if you materially or repeatedly breach these Terms, if we must do so by law or a valid legal request, if you create risk or possible harm for others or for the Service, or if we discontinue the Service. If we end the Service for convenience, we will give you at least 30 days' notice (except where doing so is not possible) and a chance to export your data, and we will refund any prepaid fees for the period after shutdown.
13.3 Your data after termination. Deletion and retention are described in the Privacy Policy. You can export your data in Settings before you delete.
13.4 Survival. Sections that by their nature should survive (including 8.1, 10, 14, 15, 16, 17, and 19) survive termination.
14. Disclaimers
TO THE FULLEST EXTENT THE LAW ALLOWS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR ACCURATE, THAT REMINDERS, TIMERS, OR CALCULATIONS WILL BE TIMELY OR CORRECT, OR THAT DATA WILL NEVER BE LOST. CHULOH DOES NOT PROVIDE MEDICAL ADVICE, AND WE ARE NOT RESPONSIBLE FOR DECISIONS YOU MAKE ABOUT A BABY'S HEALTH OR CARE.
Some places do not allow certain warranty disclaimers, so some of the above may not apply to you. You may have other rights that vary by place.
15. Limitation of liability
15.1 TO THE FULLEST EXTENT THE LAW ALLOWS, CODEXGIG AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.
15.2 Cap. TO THE FULLEST EXTENT THE LAW ALLOWS, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) US$100.
15.3 What these limits do not cover. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for fraud, willful misconduct or gross negligence, violation of law, death or personal injury caused by negligence where the law forbids limiting it, or non-waivable consumer rights in your place of residence.
15.4 These limits reflect the price of the Service and apply even if a remedy fails of its essential purpose.
16. Indemnification
To the extent permitted by law, you will defend and indemnify Codexgig against third-party claims, and resulting losses and reasonable attorneys' fees, arising from (a) Your Content, (b) your violation of these Terms or the law, or (c) your inviting or giving access to a person to a baby's information. This does not apply to the extent a claim results from our own negligence, willful misconduct, or breach of these Terms.
17. Dispute resolution
17.1 Talk to us first. Before filing a claim, send a written notice describing the dispute and what you want to info@cgw.services (or our mailing address). We will try in good faith to resolve it within 30 days. You and we agree not to start an arbitration or court case before that period ends, other than to preserve rights (for example, to meet a deadline).
17.2 Agreement to arbitrate. If we cannot resolve a dispute informally, you and Codexgig agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a "Dispute") will be resolved by final and binding arbitration on an individual basis, instead of in court, except for the matters listed in 17.5. This includes disputes about the formation, scope, or enforceability of this agreement to arbitrate, except that a court (not the arbitrator) decides the enforceability of the class-action waiver in 17.4.
17.3 Rules and process. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules in effect when the arbitration starts (available at adr.org). The Federal Arbitration Act governs this section. For consumers, we will pay the AAA filing, administrative, and arbitrator fees beyond what a court filing would cost them, and we will not seek attorneys' fees from you unless the arbitrator finds your claim frivolous or brought for an improper purpose. The hearing will be by phone or video, or in the county where you live. The arbitrator must follow the law and these Terms, can award the same individual relief a court could, and must give a short written decision with reasons if either party asks.
17.4 No class actions. To the fullest extent the law allows, you and Codexgig each agree to bring Disputes only on an individual basis, and not as a plaintiff or class member in any class, collective, consolidated, or representative action. The arbitrator may not combine more than one person's claims or preside over any class or representative proceeding. If this class-action waiver is found unenforceable as to a claim or request for relief, that claim or request must be brought in court, not arbitration, and the rest of this section continues to apply. If a court finds the class waiver unenforceable for a claim seeking public injunctive relief, that claim is severed and stayed in court until the arbitrable claims are finished.
17.5 What is not subject to arbitration. (a) Small-claims court: either of us may bring an individual claim in small-claims court in your county of residence (or in Providence, Rhode Island) if it qualifies. (b) Claims for infringement or misuse of intellectual property or unauthorized access to the Service may be brought in court. (c) Claims that the law says cannot be subject to pre-dispute arbitration. (d) Any claim for public injunctive relief as described in 17.4. (e) If you live in the EEA, the UK, or another place where mandatory law gives you the right to go to your local courts, those rights are not limited.
17.6 30-day right to opt out. You may opt out of this arbitration agreement and class-action waiver by emailing info@cgw.services within 30 days after you first accept these Terms, with the subject line "Arbitration Opt-Out," your name, and the email address on your account. Opting out will not affect any other part of these Terms or your use of the Service. If you opt out, Disputes will be resolved in court under Section 17.8.
17.7 Changes. If we change this Section 17 in the future (other than to update our contact details), the change will not apply to any Dispute you have already given us notice of, and you may opt out of the changed section by the process in 17.6 within 30 days after the change.
17.8 Governing law; courts. These Terms and any Dispute are governed by the laws of the State of Rhode Island and applicable federal law, without regard to conflict-of-law rules. Subject to 17.5, for any Dispute that is in court (for example, because you opted out or a claim is excluded from arbitration), you and Codexgig submit to the exclusive jurisdiction of the state and federal courts located in Providence County, Rhode Island, unless the law of your place of residence requires or lets you bring a claim in your local courts, in which case you may do so.
17.9 Your local consumer protections still apply. If you are a consumer, nothing in these Terms takes away the mandatory consumer-protection rights you have under the laws of the state or country where you live. Choosing Rhode Island law does not deprive you of those protections. If a provision of these Terms is unenforceable against you under those laws, it will be limited to the minimum extent needed and the rest of the Terms stay in effect.
17.10 Severability of arbitration. If any part of this Section 17 other than the class-action waiver is found unenforceable, that part is severed and the remainder stays in effect. If the entire arbitration agreement is found unenforceable, Disputes will be resolved in court under 17.8.
18. Changes to these Terms
We may update these Terms as the Service changes or the law changes. We will post the new Terms with a new "Last updated" date. For material changes, we will give you at least 30 days' notice by email or in the Service before they take effect (sooner if required by law or for legal or security reasons). If you do not agree, you may stop using the Service and cancel before the change takes effect; continuing to use the Service after the effective date means you accept the new Terms. Changes do not apply retroactively to Disputes already in progress, and changes to Section 17 are handled as described in 17.7. Changes to prices are handled under Section 6.5.
19. General
19.1 Entire agreement. These Terms, the Privacy Policy, and the Health Disclaimer are the entire agreement between you and Codexgig about the Service. 19.2 Severability; no waiver. If a provision is unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver. 19.3 Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets, with notice to you, and any assignee must honor our Privacy Policy commitments. 19.4 Force majeure. We are not responsible for delays or failures caused by events outside our reasonable control. 19.5 No third-party beneficiaries, except for Codexgig's affiliates and personnel in Sections 14-16. 19.6 Notices. We may notify you by email or in the Service. You can notify us at info@cgw.services or at Codexgig Web Services LLC, c/o Northwest Registered Agent LLC, 700 Narragansett Park Dr, Ste 100, Pawtucket, RI 02861. 19.7 Export and sanctions. You may not use the Service if you are barred by U.S. law from receiving it. 19.8 California residents. Contact us: info@cgw.services, or by mail at c/o Northwest Registered Agent LLC, 700 Narragansett Park Dr, Ste 100, Pawtucket, RI 02861.
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
20. Reporting content
If you believe content in Chuloh infringes your rights or is unlawful, report it to info@cgw.services with a description and where it appears. We will review and act as appropriate.
21. Contact
Codexgig Web Services LLC, c/o Northwest Registered Agent LLC 700 Narragansett Park Dr, Ste 100, Pawtucket, RI 02861 Email: info@cgw.services Support response time: we aim to reply within 3 business days.